Job Opening: Technical Support – Voice Process
Here’s an exciting opportunity for individuals with experience in international voice processes to join a leading organization in the BPO/Call Centre industry. If you have strong communication skills and thrive in a dynamic environment, this could be the perfect role for you!
Key Highlights
- Position: Technical Support – Voice/Blended
- Eligibility: Graduates, Undergraduates, or Dropouts with 1+ years of experience in international voice processes.
- Work Hours: Flexible, including US shift hours.
- Employment Type: Full-Time, Permanent
Roles and Responsibilities
- Customer Query Resolution:
- Address customer concerns via calls in a timely and professional manner.
- Ensure high-quality responses and issue resolution.
- Product/Service Information:
- Provide accurate details about products and services to customers.
- Address customer needs while ensuring clarity and understanding.
- Upselling and Cross-Selling:
- Identify opportunities to promote additional products or services based on customer requirements.
- Team Collaboration:
- Work closely with internal teams to escalate and resolve complex issues.
Desired Candidate Profile
- Experience:
- Minimum 1 year of experience in international voice processes, customer service, or similar roles.
- Experience in semi-technical voice processes or troubleshooting is a plus.
- Skills:
- Strong communication: Excellent verbal and written English proficiency.
- Proficiency in customer service skills such as problem-solving and empathy.
- Flexibility:
- Ability to work in rotating shifts, including US hours.
Key Skills
- International Voice Process
- Inbound Customer Service
- Customer Support
- B2C Interaction
- Troubleshooting and Technical Support
Industry and Department
- Industry: BPO / Call Centre
- Department: Customer Success, Service & Operations
This is a great opportunity to showcase your skills, grow your career, and work in a professional environment with flexible shifts. Apply now to take the next step in your career journey!
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