About PhonePe
PhonePe is one of India’s most trusted digital payment platforms, transforming the way people transact online. With over 500 million registered users and 3.7 million merchants, it is a leader in the fintech industry. Beyond digital payments, PhonePe has expanded into insurance, mutual funds, stockbroking, lending, and hyperlocal shopping through initiatives like Pincode and Indus App Store.
PhonePe offers an innovative work environment, encouraging employees to push their limits and contribute to India’s digital transformation.
Job Details
- Position: Operations Associate (VKYC – Video Know Your Customer)
- Organization: PhonePe
- Job Type: Permanent
- Job Location: Bangalore
- Vacancies: Bulk Hiring
- Salary: ₹35,000/- per month
- Application Mode: Online
- Application Fee: No fee (Check the official notification for updates)
- Last Date to Apply: 30th March 2025
Eligibility Criteria
1. Age Limit
- Minimum Age: 18 years
- Maximum Age: 35 years
- Age Relaxation: As per government rules
2. Educational Qualification
- Minimum Requirement: A degree in any discipline (10+2+3 pattern)
- Candidates with good communication skills and customer handling experience will be preferred.
3. Experience Required
- 0 to 1 year of experience in a customer-facing role preferred.
- Freshers with excellent communication skills are welcome to apply.
Role & Responsibilities
As an Operations Associate (VKYC) at PhonePe, your primary role is to assist customers with video-based KYC (Know Your Customer) verification.
Your key responsibilities include:
✅ Conducting video KYC sessions to verify customer identities.
✅ Ensuring adherence to compliance and verification guidelines.
✅ Providing excellent customer service for a smooth onboarding experience.
✅ Handling customer queries and offering appropriate solutions.
✅ Following up on pending KYC applications for timely completion.
✅ Recommending process improvements based on customer feedback.
✅ Maintaining high productivity while ensuring quality service.
Required Skills & Qualifications
To succeed in this role, candidates should possess:
✔ Excellent written and verbal communication skills
✔ Quick learning ability with strong active listening skills
✔ Customer-focused mindset with the ability to handle diverse scenarios
✔ Strong team player open to feedback and continuous improvement
✔ Multi-tasking ability and good time management skills
✔ Proficiency in English and Hindi (mandatory)
✔ Knowledge of South Indian languages (preferred)
Selection Process
The hiring process consists of the following stages:
1️⃣ Online Application Submission – Candidates must apply through the official portal.
2️⃣ Application Screening – Shortlisted candidates will be contacted.
3️⃣ Interview Round – Candidates will be assessed on their communication, problem-solving, and customer-handling skills.
4️⃣ Final Selection & Offer Letter – Selected candidates will receive an offer letter and further joining details.
Employee Benefits at PhonePe
PhonePe provides excellent benefits to its employees, making it an attractive workplace:
1. Insurance & Health Benefits
- Medical Insurance
- Critical Illness Coverage
- Accidental & Life Insurance
2. Wellness Programs
- Employee Assistance Program
- Onsite Medical Center
- Emergency Support
3. Parental & Family Support
- Maternity & Paternity Leave
- Adoption Assistance
- Daycare Support
4. Mobility & Relocation Benefits
- Relocation Allowance
- Travel Policy
- Transfer Assistance
5. Financial & Retirement Benefits
- Employee Provident Fund (EPF)
- Gratuity & NPS Contributions
- Leave Encashment Policy
6. Additional Perks
- Higher Education Assistance
- Car Lease Program
- Salary Advance Facility
How to Apply for PhonePe Jobs 2025?
Follow these steps to apply:
1️⃣ Visit the Official Website – Go to PhonePe’s career page or the recruitment link provided.
2️⃣ Navigate to the Careers Page – Search for the Operations Associate job post.
3️⃣ Check Eligibility & Notification Details – Ensure you meet the eligibility criteria.
4️⃣ Click on the Apply Online Link – Scroll down and click the Apply button.
5️⃣ Fill Out the Application Form – Enter all details carefully.
6️⃣ Submit the Application – Double-check before submitting.
7️⃣ Save the Application Number – Keep a note of the confirmation number for future reference.
🔗 Notification Link: [Click Here]
🔗 Apply Online Link: [Click Here]
Why Join PhonePe?
Here’s why you should apply for this opportunity:
✅ Competitive salary of ₹35,000/- per month
✅ Permanent job with long-term stability
✅ Opportunity to work in India’s top fintech company
✅ Career growth and internal promotion opportunities
✅ Excellent work culture with supportive teams
Conclusion
The PhonePe Operations Associate Recruitment 2025 is an exciting opportunity for job seekers looking for a stable, well-paying role in a leading fintech company. If you meet the eligibility criteria, don’t miss out!
📅 Apply before 30th March 2025 and take your career forward with PhonePe.
Best of luck to all applicants! 🚀
