ICICI Bank Recruitment 2025 – Phone Banking Officer
ICICI Bank, one of the most reputed private sector banks in India, has opened applications for the position of Phone Banking Officer under its Retail Banking Group (RBG). This opportunity is ideal for candidates who are eager to establish a career in the banking sector while developing core skills in customer service, communication, and product sales.
The position offers dynamic growth opportunities, competitive compensation, and the chance to work with one of India’s largest and most customer-focused banking organizations.
Position Overview
- Job Title: Phone Banking Officer
- Business Group: Phone Banking, Retail Banking Group (RBG)
- Grade: Officer/Senior Officer
- Work Locations:
- Guwahati
- Chennai
- Indore
- Hyderabad
- Thane
This is a customer-facing role that involves addressing and resolving customer queries efficiently over the phone while cross-selling relevant banking products.
Key Responsibilities
- Customer Query Handling:
- Serve as the first point of contact for customers calling for banking assistance.
- Resolve their issues promptly, whether related to accounts, transactions, or other banking services.
- Cross-Selling Banking Products:
- Use the opportunity during customer interactions to identify their financial needs.
- Promote and sell ICICI Bank’s diverse range of financial products, including credit cards, personal loans, and investment services.
- Efficient Complaint Management:
- Address and resolve complaints raised by customers professionally and promptly to ensure high levels of customer satisfaction.
- Providing Accurate Information:
- Offer detailed and relevant information about banking services, helping customers make informed decisions.
- Service Excellence:
- Uphold the bank’s reputation by delivering excellent service and maintaining positive customer relationships.
Eligibility Criteria
Educational Qualifications:
- Graduation in any discipline from a recognized university is required.
- Fresh graduates and candidates with up to 4 years of experience are encouraged to apply.
Experience:
- Prior experience in customer service, banking, or sales is advantageous but not mandatory.
Language Proficiency:
- Fluency in spoken English and Hindi is essential to effectively communicate with customers across India.
Shift Requirements:
- Willingness to work in rotational shifts, which may include weekends or holidays.
Key Skills Required
- Communication Skills:
- Ability to articulate effectively in both English and Hindi.
- Strong listening skills to understand customer concerns clearly.
- Interpersonal Skills:
- Confidence and empathy in dealing with a diverse range of customers.
- Sales Aptitude:
- Strong persuasion skills to cross-sell banking products effectively.
- Problem-Solving:
- Quick thinking and a solution-oriented approach to addressing customer queries or complaints.
Core Competencies
- Customer First Approach:
- Focus on understanding and meeting customer needs during every interaction.
- Maintain a positive and helpful attitude to ensure customer satisfaction.
- Passion for Excellence:
- Take the initiative to exceed performance expectations, even in challenging situations.
- Strive for continuous improvement to deliver better results.
- Adaptability:
- Thrive in a fast-paced environment with shifting priorities.
- Adjust seamlessly to new systems and workflows as required.
Why Choose ICICI Bank?
Reputable Organization:
ICICI Bank is renowned for innovation, customer focus, and a wide portfolio of banking and financial services. Joining this organization opens doors to a professional work environment and endless growth opportunities.
Career Development:
The role of Phone Banking Officer serves as an excellent foundation for a career in banking. Candidates can climb the career ladder to higher roles within the organization based on performance.
Training and Skill Development:
ICICI Bank provides comprehensive training to help candidates develop expertise in customer service, sales, and product knowledge.
Dynamic Work Environment:
Working at ICICI Bank offers exposure to a diverse set of challenges, preparing employees for future roles in customer-facing positions.
Flexibility and Support:
With rotational shifts and accessible management, employees can maintain a healthy work-life balance.
Salary Details
- Base Salary: ₹20,000 per month (depending on experience and grade).
- Incentives and Bonuses: Additional performance-based incentives are offered, providing significant earning potential.
Application Process
How to Apply:
Follow the steps below to apply for the Phone Banking Officer position:
- Visit the Official ICICI Careers Website:
Access the recruitment portal through this link: Apply Online Here. - Register Online:
Create an account using a valid email ID and mobile number. - Complete the Application Form:
Fill out all sections of the form accurately, ensuring you meet the eligibility criteria. - Upload Documents:
Attach your updated resume and any required documents. - Submit the Form:
Double-check your application for errors and submit it. Note down the acknowledgment number for future reference.
Important Note:
Candidates must ensure all information provided is accurate. Any discrepancies may result in disqualification.
Selection Process
- Screening of Applications:
- All applications are screened to ensure eligibility criteria are met.
- Telephonic Interview:
- Shortlisted candidates are contacted for a telephonic interview to assess communication skills and role suitability.
- Final Interview:
- A detailed assessment, including behavioral and technical skills, will be conducted.
- Offer Letter:
- Successful candidates will receive an offer letter and further instructions to join.
Work Locations
ICICI Bank is hiring for the following cities:
- Guwahati
- Chennai
- Indore
- Hyderabad
- Thane
Candidates can choose their preferred location during the application process.
Key Highlights
- Opportunity to work in one of India’s leading private sector banks.
- Gain valuable experience in customer service and banking operations.
- Open to freshers, making it an ideal starting point for a career in banking.
- Competitive salary with performance-based incentives.
FAQs
Q. Is this a permanent position?
Yes, the Phone Banking Officer position is a full-time, permanent role within ICICI Bank.
Q. Do I need prior banking experience to apply?
No, prior experience is not mandatory. Fresh graduates are encouraged to apply.
Q. Is there an application fee?
No, ICICI Bank does not charge an application fee for this recruitment.
Q. Can I apply for more than one location?
No, candidates must choose one preferred location during the application process.
Important Dates
- Application Start Date: Ongoing
- Application End Date: Check the official ICICI Careers portal for the latest updates.
Take this opportunity to join a prestigious organization and kickstart your banking career. Apply today for the role of Phone Banking Officer at ICICI Bank by visiting the official Application Link.
Best of luck with your application!
